Refund and Returns Policy

Last Updated: Dec 12, 2025

Thank you for shopping at ECRVERSE.COM. We are committed to providing high-quality digital 3D models. Because our products are instant digital downloads, this Refund and Returns Policy clarifies how we handle purchases and support.

1. No Returns on Digital Products

All items sold on our website are digital files.
Since digital products cannot be physically returned and may be stored or duplicated after purchase:

**➡️ All sales are final.

➡️ We do not offer refunds or exchanges.**

2. Support Guarantee (No Refunds)

Although refunds are not provided for digital purchases, we stand behind the quality of our 3D models. To ensure you receive your files exactly as intended, we offer a 7-Day Support Guarantee.

Under this guarantee, we will:

Assist you with any issue related to downloading or accessing your files
Re-send a working download link if you claim and we can see your files appear corrupted or cannot be opened
Verify the product files on our end to confirm functionality
Guide you through resolving any technical issues caused during delivery

Please note:

We will fix the issue, but refunds will not be issued, regardless of the situation.
We do not provide refunds for accidental purchases, buying the wrong item, change of mind, or lack of knowledge using 3D software.
Support covers problems with the file as sold, not custom modifications or 3D printer troubleshooting.

If you encounter any problem, contact us within 7 days at [Your Support Email], and we will respond promptly.

3. Delivery of Digital Products

After completing your purchase:

You will receive instant access to your digital files
A download link will be emailed to you
Files may also be accessible through your account (if your platform supports it)

If you do not receive your files, please reach out and we will assist right away.

4. Technical Support

We provide basic support to ensure you can access and use the purchased files.
We do not offer:

Custom edits or alterations to the models
Software training
Assistance related to your personal 3D printer, resin/FDM settings, or slicer configuration

Our responsibility is limited to ensuring the digital file itself is functional.

5. Fraud & Abuse

We reserve the right to deny support if:

There is evidence of misuse or fraud
Multiple requests appear suspicious
Files have already been downloaded and accessed but the buyer claims non-delivery

We take file protection seriously to prevent abuse.